KAIZEN™ Services

The KAIZEN™ Services training program addresses the continuous improvement of service departments. Its main goal is to increase the focus on the client and on what represents true added value. This program allows attendees to understand the application and implementation of continuous improvement, as well as its potential benefits.

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18. - 18. Jun. 2019

Canada
Calgary

English

Our Training Goals

• Prepare attendees to implement Improvement Projects in Services and Support Areas
• Understand the benefits of continuous improvement in transaction areas
• Enable attendees to design and implement improvement solutions for transaction processes
• Get to know successful case studies of applying KAIZEN™ Lean to services

What you learn

• Muda (waste) Model in services – Total Service Management Model
- Process Flow
- Workflow Design
- Standard Work
- Low Cost Automation
- Quality in Processes
- 3C
- Problem Solving
- Auto-quality Matrix
• Simulation Exercises

KAIZEN™ Services

499 CAD

(local taxes might apply)

Other Dates of this Training

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