Course Outline:

This course will be a "teach & do" format where you will learn in class how to create a Value Stream Map, and then walk through and observe an actual healthcare process and create a Value Stream Map.  The appropriate Lean healthcare principles will be taught along the way as you document the current state, identify the wastes, draw a future state and create an improvement plan.  The course will cover:

• Healthcare Value Stream Mapping overview
• Drawing a current-state map
• Direct Process Observation
• Drawing a current state map
• Identifying the 7 types of waste in healthcare processes
• Identifying the 7 flows of healthcare
• Identifying Safety, Quality, Delivery and Cost opportunities
• Drawing a future-state map
• Creating an improvement plan to achieve the future state

Learning Objectives:

Upon the successful completion of this course, you will demonstrate the ability to:

• Explain Value Stream Mapping to others
• Describe the benefits of Value Stream Mapping activity for healthcare
• Perform direct process observation effectively in a healthcare environment
• Draw a current state map of a patient care process
• Identify the 7 types of waste documented on the map
• Understand the 7 flows of healthcare and a plan to improve them
• Draw a future state map
• Create a plan for action based on the value stream maps

Benefits:

This course gives you both the knowledge and hands-on practice of Value Stream Mapping by using an actual patient path in the hospital environment for direct process observation.  The future state map drawing activity will show you how to apply Lean principles and tools to eliminate waste and create an improvement plan for the healthcare environment.  You will be able to:

• Visualize the whole patient flow process
• Identify improvement opportunities based on direct process observation
• Prioritize and target high-impact kaizen activity
• See the link between patient flow, information flow, and material flow
• Understand how to apply Lean principles for flow-focused improvement and not just point improvement
• Create an action plan
• Give your team a common language for looking at your processes and Lean healthcare efforts

Who Should Attend:

This course is designed to provide practical knowledge and tools to improve healthcare operations and to advance your Lean healthcare efforts.  The target audience includes:

• Hospital staff, nurses, administrators, physicians, supervisors, technicians, quality managers
• Any hospital department, private practice, or health service facility

Duration:

Overview Session 1 Day

Workshop Sessions 2-5 Days