Course Outline:

This course is a "teach & do" format where you will learn in class how to create a Business Process Map, then walk through and observe an actual transactional business process in an office.  The appropriate Lean office principles will be taught along the way as you team to document the current state, identify the wastes, draw a future state and create an improvement plan:

• Business Process Mapping overview
• Types of Business Process Mapping tools and when to use them
• Draw a SIPOC diagram
• Draw a Process Map / Swim Lane Map
• Draw a Flow Chart for a Business Process
• The 10 steps of Value Stream Mapping
• Draw a current state map (paper exercise & actual business process) 
• Direct Process Observation
• Identify the 7 types of waste
• Discuss the 10 questions for future state mapping
• Identify Lean office metrics: Safety, Quality, Delivery and Cost opportunities
• Create an improvement plan to achieve the future state

Learning Objectives:

Upon the successful completion of this course, you will demonstrate the ability to:

• Explain Business Process Mapping to others
• Describe the benefits of Value Stream Mapping activity for Business Processes
• Describe when to use Process Mapping / Swim Lane Mapping for Business Processes
• Describe when to use SIPOC diagrams for mapping Business Processes
• Perform direct process observation effectively in an office environment
• Draw Value Stream Maps, Process Maps, and SIPOC diagrams for Business Processes
• Identify the 7 types of waste documented on the map
• Create a plan of action based on the value stream maps

Benefits:

This course gives you knowledge of Business Process Mapping and hands-on practice by using an actual office as a case study for direct process observation.  The future state map drawing activity will show you how to apply Lean principles and tools to eliminate waste and create an improvement plan for an office environment:

• Visualize the entire business process
• Identify improvement opportunities based on direct process observation
• Prioritize and target high-impact kaizen activity
• See the link between information flow, customer interaction, and internal customer-supplier dependencies
• Understand how to apply Lean principles for flow-focused improvement and not just point improvement
• Create an action plan
• Give your team a common language for looking at your processes and Lean office efforts

Who Should Attend:

This course is designed to provide practical knowledge and tools to improve business process performance and to advance your Lean office efforts.  The target audience includes:

• Office managers, engineers, customer service, accounting, quality control, purchasing, human resources, contracts and other office staff
• Any industry with business processes, administrative work, or transactional processes 
• Engineering offices
• Government offices

Duration:

1 Day