Health Insurance Lean Implementation Results
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KPS Health Plans, a 41,000 member health plan based in Bremerton, Washington set out to improve quality and cost using lean principles with the health of the Gemba consulting team from Kaizen Institute USA. The summary of the results are:
- Reduced turnaround time from request to sending an ID card to a member from 7-10 days to 1 day
- Reduce the lead-time of the Preexisting Conditions Verification process by 80%
- Managers and staff incorporated problem solving and team huddles into daily work
Click the PDF file link above to read the full article Learning and Living Lean at KPS Health Plans.