Success Stories
Discover how businesses like yours are applying KAIZEN to develop people and achieve remarkable and sustainable results.
Lean at KPS Health Plans
KPS Health Plans, a 41,000 member health plan based in Bremerton, Washington set out to improve quality and cost using lean principles with the help consulting team from Kaizen Institute USA. Read more in article below.
Lean Insurance Article Link
Developing Problem Solvers at T-Mobile
T-Mobile is a major global telecommunications company. Their National Operations Centers monitor the radio towers across the United States to insure functionality of the wireless network and respond to alarms by sending out repair crews. The challenged was to implement the 3G platform across the United States with no additional manpower, while maintaining the highest level of customer service and system uptime. T-Mobile chose Kaizen to help them work through this challenge.
Back Office Kaizen at Automotive Manufacturer
Yazaki is a leading automotive manufacturer employing 1,400 people at their North American headquarters. The North American leadership faced the challenge of a hiring freeze from the headquarters in Japan while the business volume and staff workload was increasing. They chose kaizen as a way to help them do more with the existing resources.
Quick KAIZEN in Mail Order Process
Liberty Orchards, a family-owned candy manufacturer with more than 100 years of history is strongly committed to continuous improvement. Liberty Orchards asked consultants from KAIZEN Institute to help expand their Lean efforts into the mail order process.
Customer's Voice: Interview with a Lean Banker
Many manufacturing, distribution and service industry organizations have embraced kaizen and lean thinking. The banking industry has been a late adopter in this regard. Bankers are conservative by nature and tend to view their industry as too specialized and unique for lean principles to apply. This is a huge oversight, says Paul Cobban, Managing Director of Customer Experience and Operational Excellence for Southeast Asia’s largest bank, DBS Bank in Singapore. Paul tells about his early successes in lean banking.
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